Lunch And Learn with SERVPRO of South Sarasota
In this third Lunch and Learn video, we explain how SERVPRO contacts customers after a disaster strikes. Our office sets up their command center next to the area Red Cross office. Since both agencies initially work to help restore power and provide shelter to displaced residents, it is a useful arrangement for each.
Since phone service is usually knocked out for several days, SERVPRO begins operations using a satellite for communication and computer support. So in those first days when you cannot contact our response teams, they are already reaching out to customers to find out what they need and how quickly they require that support. They do this by following the previously submitted ERP (Emergency Ready Profile) mentioned in the previous video.
We store the ERPs electronically, so we already have the information which includes addresses of each home and business that customers wish to have covered. For customers who may be outside the affected area, they can access the information on a smartphone, tablet, or laptop at any time.
With that data on-hand, our technicians know where to go first and what to look for at each location. Depending on the damage extent and severity, they have a list of which tasks to accomplish first without further input from the home or business owner. After a major storm or hurricane like Irma, this means typically removing flood water and drying the carpets, floors, and walls.
After each inspection and workday, they update the information on each structure. These updates provide each customer with the latest data they need if they want to adjust the ERP. An example of this is directing the response team to repair or rebuild a roof over their business instead of removing water because of an expected storm in the next week.http://www.SERVPROsouthsarasotafl.com/ or call at (941) 552-6319.